Key findings

  • Clerical and administrative workers score 8.5/10 on AI exposure - the highest of any major group across 144.0 million US workers.
  • Over 16 million Americans work in the highest-risk occupations, including 3.5M secretaries, 2.8M customer service reps, and 2.6M general office clerks.
  • The simple average AI exposure across all 341 US occupations is 4.4/10 (weighted by how many people work in each, the US figure is 5.06/10) - meaning automation risk is moderate, not extreme, for most workers.
  • Managers and professionals face real AI exposure (5.5 and 6.5 out of 10) but their high wages and judgment requirements give them more protection than the data alone suggests.
  • The safest jobs involve physical presence, human care, and unpredictable environments - agriculture, skilled trades, and personal services score below 3/10.

The full picture: 144.0 million workers, 341 occupations

The most AI-exposed occupations in the US are clerical and administrative support roles, which score 8.5/10 - the highest of any major group. The US Bureau of Labor Statistics tracks employment across 341 detailed occupational categories covering every major sector of the economy. Using data from the BLS Occupational Outlook Handbook (OOH) May 2025 release, we scored each occupation on seven dimensions: AI exposure, robotics risk, offshoring risk, remote work potential, employment size, wage level, and projected 10-year growth.

AI exposure specifically measures how much of an occupation's core tasks can already be performed - or significantly augmented - by current AI systems. A score of 8.5/10 does not mean the job disappears tomorrow. It means a large proportion of the daily work is within reach of AI tools available right now in 2026.

144.0M
Total US workers tracked
4.4/10
Average across 341 occupations (unweighted)
341
Occupations analyzed

The most AI-exposed occupations

Thirteen occupation groups score 8.5/10 - the highest level in our dataset. Every single one falls under the clerical and office support category. These are roles whose primary function is information handling: collecting, sorting, recording, and communicating structured data. That is precisely what large language models and AI automation tools do best.

# Occupation AI Score Workers Median Wage
1Secretaries and Administrative Assistants8.5/103,515,600$48,310
2Customer Service Representatives8.5/102,666,000$44,770
3General Office Clerks8.5/102,600,000$45,010
4Bookkeeping, Accounting, and Auditing Clerks8.5/101,532,400$50,670
5Information Clerks8.5/101,287,600$45,430
6Material Recording Clerks8.5/101,273,500$47,600
7Financial Clerks8.5/101,144,900$49,990
8Receptionists8.5/10947,500$38,010
9Postal Service Workers8.5/10488,500$59,880
10Tellers8.5/10339,200$43,030
11Bill and Account Collectors8.5/10160,200$47,030
12Public Safety Telecommunicators8.5/10105,600$53,040
13Desktop Publishers8.5/104,600$55,290

Together these 13 occupation groups employ approximately 16.1 million Americans. That is roughly one in every nine US workers. The median wage across this group sits around $45,000 per year - solidly middle-income, not the lowest-paid work in the country. These are stable, full-time jobs that many families depend on.

Why clerical workers and not programmers?

This surprises most people. Software developers and data analysts are also exposed to AI - they score 6.5/10 in our dataset. But there is a critical difference: programmers use AI as a productivity multiplier, while clerical workers face AI as a task replacement.

A software engineer using GitHub Copilot writes more code faster. They remain employed and often more valuable. A customer service AI system handles the entire call without a human in the loop at all. The nature of the displacement is fundamentally different.

Clerical roles are also characterised by high volume, low variance tasks. They process the same types of requests repeatedly, follow established rules, and communicate in predictable patterns. AI systems trained on millions of similar interactions can match or exceed human performance on exactly these tasks.

The professionals: high exposure, high protection

The second-highest scoring major group is professionals - accountants, analysts, lawyers, and knowledge workers - at 6.5/10. This group employs around 46 million Americans and earns a median of $88,936 per year.

The high exposure reflects the reality that AI tools can already draft legal documents, produce financial analyses, write code, and summarise research. But high wages signal that employers pay a premium for judgment, client relationships, accountability, and the ability to handle novel situations. AI augments this work rather than replacing the worker entirely - at least for now.

Managers score 5.5/10 - the same as plant and machine operators. The similarity is superficial. Managers earn $118,377 median annually. Their exposure comes from AI handling administrative and analytical tasks within management. Their protection comes from accountability, organisational relationships, and decision-making in complex, human environments.

The safest jobs from AI

At the bottom of the AI exposure scale are occupations that require physical presence in unpredictable environments, direct human care, or highly specialised manual skills.

Occupation Group AI Score Workers Median Wage
Elementary Occupations2.0/103,847,000$38,174
Craft and Related Trades Workers2.5/1011,215,000$57,092
Plant and Machine Operators3.0/1018,757,000$46,812
Service and Sales Workers3.5/1029,101,000$41,200

Electricians, plumbers, carpenters, and HVAC technicians score 2.5/10. They work in physical environments that change from job to job, require fine motor skills honed over years of practice, and solve problems that cannot be fully anticipated. A robot that could do this work reliably across all environments does not exist at scale in 2026.

Agricultural workers score just 2.0/10 for similar reasons - field conditions, crop variation, and physical dexterity in unstructured environments. Interestingly, their wages ($38,174 median) are lower than many high-AI-exposure clerical workers, which illustrates that AI exposure and wage level do not always align with economic risk.

What this means for you

If you work in an 8.5/10 occupation, this does not mean you lose your job tomorrow. It means the tasks you do today are increasingly within reach of AI systems, and employers will start asking whether they need the same headcount to produce the same output. The realistic timeline for significant displacement in clerical work is 3 to 7 years, not months.

The most practical response is to understand which parts of your role require judgment, relationships, and accountability - and lean into those. The workers who survive and thrive in high-AI-exposure roles are the ones who use AI tools themselves, handling more complex cases rather than the routine ones AI takes over.

If you are choosing a career or considering a change, the data suggests trades and care work are the most durable choices in terms of AI displacement risk. Electricians earn more than customer service representatives, face lower automation risk, and are in short supply. That combination rarely exists elsewhere in the labour market.

US economy and labour market context

Understanding AI's impact on US workers requires economic context. The United States is one of the highest-income economies in the world, and that shapes both the pace of AI adoption and workers' ability to adapt.

Indicator Value Notes
GDP per capita $90,027 World Bank, 2025
Total population 341.8M World Bank, 2025
Labour force participation 61.7% World Bank, 2025 - female: 56.3%
Unemployment rate 4.2% World Bank, 2025
Gini inequality index 41.8 World Bank, 2024 - higher = more unequal
Life expectancy 78.9 years World Bank, 2024

Source: World Bank Open Data (CC BY 4.0). All figures are the most recent year available per indicator.

The high GDP per capita ($90,027 in 2025, ranked among the top economies globally) means US employers have both the capital to invest in AI tools and the financial incentive to do so at scale. A US Gini of 41.8 places inequality above most of Western Europe, which matters for AI displacement: the workers most at risk from automation (clerical, lower-wage service roles) are not the same workers who have the savings, retraining time, or professional networks to absorb a rapid job change.

How WorldJobsData scores US AI disruption risk

  • AI disruption timeline: Imminent (1-3 years). The US scores 10/10 on risk velocity - the highest possible. Advanced AI infrastructure, high technology adoption rates, and concentrated AI investment in clerical and knowledge work sectors all point to near-term displacement pressure rather than gradual change.
  • Recovery resilience: High (7.2/10). US workers have relatively strong recovery capacity compared to most countries - driven by a large, flexible labour market, extensive retraining options, and geographic mobility. This does not eliminate displacement risk, but it means the US workforce has more tools to adapt than most.
  • Demographic factor: Labour shortage context. An aging US population creates a growing labour shortage in certain sectors. AI automation arriving alongside this demographic shift changes the dynamic - in sectors with labour shortages, AI is more likely to fill gaps than destroy jobs outright. In sectors already overstaffed (routine clerical work), the opposite applies.

These composite scores are derived from World Bank economic indicators and WorldJobsData's AI disruption model. They are estimates, not official predictions, and are intended to provide directional context rather than precise forecasts.

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Methodology

Employment and wage figures are from the US Bureau of Labor Statistics Occupational Outlook Handbook (OOH) May 2025 release. Total employment covered: 143,978,200 workers. Mean annual wage all occupations: $69,770. AI exposure scores are research-based estimates per ISCO-08 occupation group, informed by Frey-Osborne, OECD, and IMF studies on task-level automation susceptibility. Scores reflect the proportion of an occupation's core tasks that current AI systems can perform or significantly augment. They are not predictions of job loss rates. AI exposure scores are assigned per ISCO-08 occupation group and applied uniformly across countries based on published task-automation research - they do not capture country-specific technology adoption rates or informal economy differences.

AI exposure, robotics, offshoring and work-from-home scores are model-estimated: an AI language model (Claude Opus 4.7) scored each ISCO-08 occupation group on 28 May 2026, guided by published research. They are informed judgements, not measurements, and not forecasts of job losses. "Risk velocity" and its time windows come from a digital-infrastructure index (broadband and secure servers), not from occupations or measured AI adoption. Read the full methodology and how the scores were checked.

Frequently asked questions

Which US job is most at risk from AI in 2026?
Secretaries and administrative assistants have the highest AI exposure score at 8.5/10, employing around 3.5 million Americans. Customer service representatives (2.8 million workers) and general office clerks (2.6 million workers) are equally exposed at 8.5/10. All three roles involve high-volume, routine information handling that AI can replicate effectively.
Will AI replace customer service jobs?
Customer service representatives score 8.5/10 on AI exposure. AI systems already handle a substantial share of routine customer inquiries across banking, retail, and telecoms. However, complex complaints, escalations, and relationship-sensitive interactions still require human judgment. The most likely outcome over the next 5 years is significant headcount reduction in routine tier-1 support, with remaining workers handling more complex cases.
Are programmers at risk from AI?
Software developers score 6.5/10 on AI exposure, which is high but not at the top of the scale. The key distinction is that AI tools like code assistants make programmers more productive rather than replacing them outright. Demand for software development remains strong and growing. The risk is more about the number of developers needed per project declining, rather than the profession disappearing.
What jobs are completely safe from AI?
No occupation scores 0/10 - AI has some potential impact across all work. The closest to fully safe are skilled trades (electricians, plumbers, carpenters) at 2.5/10 and agricultural workers at 2.0/10. These roles require physical dexterity in variable environments, and the robotics needed to automate them at scale does not exist yet for most settings.
How many US jobs are at high risk from AI?
Based on our scoring, occupations with an AI exposure score of 7 or above cover approximately 16.1 million US workers - around 11.2% of the 144.0 million workers in our dataset. This group is concentrated in clerical and administrative support roles.
Where does this data come from?
Employment and wage data comes from the US Bureau of Labor Statistics (BLS) Occupational Outlook Handbook (OOH), May 2025 reference. AI exposure scores are derived from research-based estimates per ISCO-08 occupation group, informed by studies from Frey-Osborne (Oxford), the OECD, and the IMF. All data is freely available to explore at worldjobsdata.com.

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