Key findings
- Clerical support workers score 8.5/10 on AI exposure, covering 173,820 workers at 16.9% of total employment. This is one of the highest clerical shares of any economy in our dataset - comparable to developed European economies. Puerto Rico's large government sector, financial services industry, health sector administration, and retail corporate infrastructure create an unusually dense clerical workforce for a Caribbean economy.
- Professionals score 6.5/10, covering 178,920 workers at 17.4% of employment. Puerto Rico's professional class includes pharmaceutical scientists and engineers (the island produces approximately $100 billion of pharmaceutical exports annually, accounting for roughly half of all US pharma exports by value), lawyers, accountants, IT professionals, and a large healthcare professional cohort across the island's hospital network.
- Service and sales workers score 3.5/10 at 22.5% (231,840 workers) - the largest single group. Puerto Rico's retail, hospitality, and food service economy is substantial, particularly in San Juan's tourism corridor and the island's extensive retail infrastructure.
- Technicians score 5.5/10, covering 118,320 workers at 11.5% of employment. The pharmaceutical manufacturing sector is the direct driver: quality control analysts, laboratory technicians, process validation technicians, and regulatory compliance technicians all supporting Puerto Rico's role as a global pharma manufacturing hub.
- Puerto Rico's 5.03/10 weighted average AI exposure is the highest of this batch and among the highest of all Tier 3 economies globally. It reflects a fully modernised service and knowledge economy that operates under US regulatory and business standards, with correspondingly high AI tool adoption rates.
1.03 million workers, PRIS and BLS 2020 data
Employment data comes from ILO ILOSTAT (CC BY 4.0), based on Puerto Rico Institute of Statistics (PRIS) and US Bureau of Labor Statistics (BLS) data, using ISCO-08 major group classifications. Data year: 2020. The 2020 data was collected during the COVID-19 pandemic year, which disrupted employment across most sectors. Puerto Rico's employment structure in 2020 reflects both the long-term structural characteristics of the island's economy and the short-term COVID impact on service and hospitality employment. The underlying occupational structure - dominated by clerical, professional, and service roles with minimal agriculture - is structurally stable across years.
Puerto Rico is a US territory - an unincorporated territory whose 3.2 million residents are US citizens but cannot vote in presidential elections. Its economy operates under US federal law, US dollar currency, and US regulatory standards in pharmaceuticals (FDA), finance (SEC, FDIC), and labour (US Department of Labor). This regulatory integration with the world's largest economy means Puerto Rico's business and technology environment is substantially more developed than other Caribbean economies of similar size.
Puerto Rico faced severe economic stress in the decade leading up to the 2020 data year. The island filed for the largest municipal bankruptcy in US history in 2017 (PROMESA - Puerto Rico Oversight, Management, and Economic Stability Act), following a debt crisis that reduced public sector employment significantly. Hurricane Maria in September 2017 caused an estimated $90 billion in damage (Milken Institute, 2018) and temporarily disrupted pharmaceutical manufacturing. By 2020, the economy had partially recovered, but public sector employment remained constrained. The 2020 employment snapshot reflects a post-Maria, mid-pandemic economy.
The most AI-exposed occupations in Puerto Rico
Clerical support workers score 8.5/10 on AI exposure, covering 173,820 workers at 16.9% of employment. Puerto Rico's clerical density is remarkable. The island's large government sector (Commonwealth of Puerto Rico agencies, federal agencies with Puerto Rico offices, and PROMESA oversight bodies) employs substantial numbers of administrative workers. The financial services sector - Puerto Rico has used tax incentives (Act 20/22, now Acts 60) to attract hedge funds, insurance companies, and financial services firms - employs a significant clerical and administrative workforce in San Juan's Condado and Hato Rey financial districts. Healthcare administration across the island's hospital network and physician practices further concentrates clerical workers.
AI tools are reaching Puerto Rico's clerical workforce through exactly the same channels as mainland US: Microsoft 365 Copilot, Google Workspace AI, Salesforce Einstein, and the full range of enterprise AI tools that US employers use on the mainland. Puerto Rico's clerical workers are US workers in terms of the technology environment they operate in. The timeline for AI impact on Puerto Rico's clerical sector is the same as for clerical workers in Miami or Orlando - 2-5 years for meaningful productivity impacts, not 10-15 years.
Professionals at 6.5/10 cover 178,920 workers (17.4%). Puerto Rico's pharmaceutical sector - hosting plants for Johnson and Johnson, AbbVie, Bristol-Myers Squibb, Amgen, Baxter, and dozens of other major manufacturers - employs pharmaceutical scientists, regulatory affairs professionals, quality assurance managers, and process engineers. The healthcare sector (Hospital del Maestro, Centro Medico, Ashford Presbyterian) employs physicians, nurses, pharmacists, and allied health professionals. The legal and accounting sectors serving both domestic and continental US clients further contribute. AI tools for drug formulation, regulatory document preparation, clinical data analysis, and medical imaging are actively being deployed in all these sectors.
| Occupation Group (ISCO-08) | AI Score | Workers | % of Total |
|---|---|---|---|
| Clerical support workers (4) | 8.5/10 | 173.8k | 16.9% |
| Professionals (2) | 6.5/10 | 178.9k | 17.4% |
| Managers (1) | 5.5/10 | 74.7k | 7.3% |
| Technicians and assoc. professionals (3) | 5.5/10 | 118.3k | 11.5% |
| Service and sales workers (5) | 3.5/10 | 231.8k | 22.5% |
| Skilled agricultural workers (6) | 3.0/10 | 8.7k | 0.85% |
| Plant and machine operators (8) | 3.0/10 | 82.2k | 8.0% |
| Craft and related trades workers (7) | 2.5/10 | 128.2k | 12.5% |
| Elementary occupations (9) | 2.0/10 | 32.0k | 3.1% |
| Armed forces (0) | 2.5/10 | 0.6k | 0.06% |
Puerto Rico's 5.03/10 AI exposure average is driven by the same factor that makes the island economically unique in the Caribbean: American-standard business operations, US regulatory integration, and a pharmaceutical manufacturing base that demands a large professional and technical workforce. AI arrives here on the same timeline as in Boston or Chicago.
Why pharma drives Puerto Rico's technician share
Technicians at 11.5% (118,320 workers) is the most distinctive element of Puerto Rico's employment profile relative to other Caribbean economies. This is the pharmaceutical manufacturing sector's direct footprint. Puerto Rico hosts over 80 pharmaceutical manufacturing facilities, producing products including AbbVie's Humira (the world's best-selling drug for most of the past decade), Amgen's biologics, and Johnson and Johnson's surgical products. The island's FDA-regulated manufacturing environment requires quality control analysts, process validation specialists, laboratory technicians, environmental health and safety technicians, and regulatory documentation specialists - all ISCO-08 Group 3 technicians.
AI is actively being deployed in pharmaceutical manufacturing worldwide, and Puerto Rico's plants are on the same adoption curve as those in New Jersey, Ireland, or Singapore. Automated batch record review, AI-assisted quality control inspection (computer vision identifying defective tablets and capsules), predictive equipment maintenance, and AI-assisted regulatory submission writing are all entering active pharmaceutical manufacturing - including Puerto Rico's plants. The 5.5/10 AI score for technicians reflects this genuine exposure: the monitoring, documentation, and analytical portions of pharma technician work are directly in AI's capability range.
Plant and machine operators at 3.0/10 (82,170 workers, 8%) also reflect manufacturing - but the physical operation of pharmaceutical production equipment (tablet presses, packaging lines, vial filling machines) is more resistant to AI than the testing and documentation functions. Robotics risk is higher for operators than AI risk, but that is a longer-term and more capital-intensive transition.
The safest jobs from AI in Puerto Rico
Elementary occupations score 2.0/10, covering 32,000 workers at just 3.1% of employment. Puerto Rico's elementary occupations share is tiny by global standards - reflecting the island's fully modernised economy. These workers include building cleaners, delivery workers, and general manual workers. The small size of this group is itself a signal of how far the island's economy has shifted from agriculture and basic manual work.
Craft and trades workers score 2.5/10 covering 128,150 workers (12.5%). Puerto Rico's construction and trades sector has been substantially boosted by Hurricane Maria reconstruction - the Federal Emergency Management Agency (FEMA) recovery programme channelled tens of billions into reconstruction, employing electricians, plumbers, carpenters, and general construction workers at elevated rates throughout the late 2010s and early 2020s. Agricultural workers at 3.0/10 cover just 8,740 workers (0.85%) - agriculture is effectively a niche activity in Puerto Rico, primarily coffee, plantains, and specialty crops for local markets.
| Occupation Group (ISCO-08) | AI Score | Workers | % of Total |
|---|---|---|---|
| Elementary occupations (9) | 2.0/10 | 32.0k | 3.1% |
| Craft and related trades workers (7) | 2.5/10 | 128.2k | 12.5% |
| Skilled agricultural workers (6) | 3.0/10 | 8.7k | 0.85% |
| Plant and machine operators (8) | 3.0/10 | 82.2k | 8.0% |
What this means for Puerto Rico workers
Puerto Rico's 5.03/10 weighted average AI exposure is not a future risk - it is a present reality. The island's largest employers are pharmaceutical companies, healthcare systems, the government, financial services firms, and retail chains - all sectors where AI tools are actively deployed at the US corporate standard. Puerto Rico workers in clerical and professional roles use the same software platforms as mainland US counterparts, receive the same AI-augmented tools from the same vendors, and face the same productivity expectations.
The 173,820 clerical workers are the most immediately at risk group. US employers are actively reducing clerical headcount as AI tools reduce the labour required for document processing, scheduling, data entry, and administrative coordination. Puerto Rico's public sector - a historically large clerical employer constrained by the PROMESA fiscal oversight board since 2017 - provides less of a buffer than it did in previous decades. Workers in these roles who do not develop adjacent skills (data analysis, project coordination, system administration) face displacement pressure that is already materialising in their employers' AI adoption decisions.
For pharmaceutical technicians and professionals - the groups most connected to the island's core economic strength - the AI transition is more gradual but certain. AI tools are entering drug development, quality control, and regulatory affairs. Workers who can operate alongside these tools, interpreting their outputs and managing their limitations, are more valuable than those who replicate what the tools do. Puerto Rico's pharmaceutical sector training programmes and University of Puerto Rico science and engineering graduates are the talent pipeline for an AI-augmented pharma workforce.
Compare Puerto Rico to the US overall or to Caribbean neighbours like Jamaica and Cuba to understand how economic structure determines AI exposure at the territory level.
See Puerto Rico's full occupation breakdown
Explore AI exposure, robotics risk, and employment data for all Puerto Rico occupation groups - or compare against 205 other countries and territories.
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Methodology
Employment figures are from ILO ILOSTAT (CC BY 4.0), based on Puerto Rico Institute of Statistics (PRIS) and US Bureau of Labor Statistics (BLS) data, using ISCO-08 major group classifications. Data year: 2020 (COVID-19 pandemic year - service sector employment was temporarily suppressed; structural occupational shares reflect the island's long-term employment pattern). AI exposure scores are research-based estimates per ISCO-08 group, informed by Frey-Osborne (Oxford), OECD, and IMF studies on task-level automation. They reflect the proportion of an occupation's core tasks that current AI can perform or significantly augment - not predictions of job loss rates.
Frequently asked questions
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Related analyses
Data sources
- ILO ILOSTAT - Employment by sex, occupation (ISCO-08), Puerto Rico 2020 (CC BY 4.0)
- Puerto Rico Institute of Statistics (PRIS) - Labour Force Survey 2020
- US Bureau of Labor Statistics - Puerto Rico Employment Data 2020
- Frey, C.B. and Osborne, M.A. (2017). The future of employment. Technological Forecasting and Social Change.
- OECD - The Future of Work and Skills
- IMF - Gen-AI: Artificial Intelligence and the Future of Work (2024)